Thursday, March 14, 2013

Schedule link error in MSP – ShedLink MFC Application has stopped working.


Impact:
all users
Analysis
I have done nearly some 50 combination testing to find the root cause and have replicated the same issue today in the QA environment and found the root cause is custom field attribute which is “included in database table “mspfield” and not there as per guideline CA and may be some update happen unknowingly.
Root cause
There is a table called “mspfield” in database and found many custom fields are stored.

Work Around
Deleted all the custom fields in MSPField table, the attribute which is not available in cmn_attributes table.

Permanent solution
I am in the process of finding system or someone. who was added the custom fields in “mspfield” field.