PMI-PBA - Quantitative Investigation, Questionnaire/Survey, Personas, Context Diagram,Mind Map, Rich Pictures, RASCI/RACI, Decision Table

1. Quantitative Investigation

1. Questionnaire
2. Sampling
3. Special purpose record
 example : incident, defect, failures of order.
4.Document Analysis
Basically the evidences.


 2.Questionnaire
1. Title
2. Headline
3. Classification

1. Open ended question
2. Closed ended question - Yes/No
3. Limited Choice

Whenever you want reach large audience, this would help.
3. Personas

Personas is a tool to understand the user.

4.Context Diagram

Its documenting Technic

you have to show the association of the actor, its generally used after the investigation, we have the concept defined. Observation, subjective and objective analysis.

5. Mind Map
Visual way of documenting ideas
There is no defined rule

6. Rich Pictures
it helps to share the ideas to broader audience

7. RASCI/RACI

R-Responsible
A-Accountable
S-Support/Supportive
C-Consult
I-Inform

Its used for stakeholder, communication management, also for top level scheduling.
also decision making.

8. Decision Table.

What are the business rules. You need to act in particular way.
It will document conditions and actions.